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Official QNSA standard
2.4.2

Parents’ Satisfaction with School’s Efficiency and Response to their Complaints.

Educational Leadership · Parental & Community Partnership

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FROM THE OFFICIAL HANDBOOK

Official QNSA requirement

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Official standard2.4.2

Parents’ Satisfaction with School’s Efficiency and Response to their Complaints.

Focus areas
  • Considering parents’ suggestions and utilizing them in the decision-making process.
  • Providing opportunities for parents to share complaints and seeking to resolve them.
  • Measuring parents’ satisfaction with school efficacy, and varied school aspects.
Suggested evidence
  • Policy/mechanism to measure parents’ satisfaction/ survey results.
  • School report card.
  • Parents’ suggestions.
  • Surveys’ analysis with evidence on how the school utilizes them.
  • Follow up of parents’ complaints
  • Interviews.
Self-reflection
  • How effective is the school’s response to parents’ complaints?
  • How does school measure parents’ satisfaction with school efficacy?
  • How impactful are these procedures on further improving school operations?
Official rubric
4
Highly Effective

Parents' concerns and complaints are responded to quickly, and effectively and the school conducts a variety of surveys for parents on a regular basis covering almost all school aspects to measure their satisfaction, and makes good use of their suggestions in the decision-making process, resulting in high percentage of participation (not less than 60%), and high satisfaction rate (not less than 80%) towards school aspects.

3
Effective

Parents' concerns and complaints are responded to quickly, and the school conducts surveys for parents on a regular basis to measure their satisfaction, and makes use of their suggestions in the decision-making process, resulting in percentage of participation (not less than 40%), and satisfaction rate (not less than 70%) towards school aspects.

2
Somewhat Effective

Parents' concerns and complaints are somewhat responded to by school, and the school conducts surveys for parents to measure their satisfaction, and makes partial use of their suggestions, resulting in percentage of participation (less than 40%), and satisfaction rate (less than 50%) towards school aspects.

1
Ineffective

Parents' concerns and complaints are limitedly responded to by school.

School does NOT conduct surveys for parents to measure their satisfaction. or

Surveys (if available) show low percentage of participation less than 15%, and low satisfaction rate with regards to most aspects less than 30%.

Focus source: 79Rubric source: 81
OUR SCHOOL’S WORK

School response

Human-owned judgement
01

School evidence

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02

What the evidence shows

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03

School judgement

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04

Strengths · Growth areas

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05

Improvement action · Impact

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Impact

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06

Review & challenge

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07

History

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